11th CRO Assembly: Technological and societal change

18 - 19 Nov 2015

Location: Rüschlikon/Zurich, Switzerland

Summary & Conference Report

In a world where individual consumers are the focus of digital development, the population-scale adoption of new technologies has resulted in new working patterns and business models. Various platforms exploit the possibilities offered by computers and smartphones to organise communities connecting providers of goods and services to consumers. Well-known examples are Uber, offering point-to-point transport through a smartphone app, and AirBnB, providing short-term accommodation. Already starting to rival incumbent firms in terms of market capitalisation, the new platforms are becoming an ever larger part of our economy.

Click here to read the entire summary.

Click here to download a pdf of the conference report.

Day 1 Presentations

Wednesday 18 November 2015




Welcome to the 11th CRO Assembly
Anna Maria D’Hulster, Secretary General and Managing Director
The Geneva Association
Patrick Raaflaub, Group CRO, Swiss Re


Making insurance relevant for a digital age
Michel Liès, Group Chief Executive Officer, Swiss Re


The autonomous car: Who is liable?
Brad Templeton, Networks & Computing Chair, Singularity University


1-1 Interview
Uber: the rise of real-time ride sharing
Rasoul Jalali, General Manager, Uber
Jayne Plunkett, Head Casualty Underwriting Reinsurance, Member of Reinsurance Executive Committee, Swiss Re




Cyber risk: a mutating threat, an evolving response
Richard Bach, Assistant Director for Cyber Security, UK Government’s Department for Business, Innovation & Skills


Breakout sessions
Insurance provision in a digital age: Disturbers and opportunities

1. CRO Forum: Cyber risk management
    Nicholas Kitching, Head, Governmental Affairs EMEA, Swiss Re

2. 100% digital distribution
    Felix Tenniglo, Managing Partner, InShared

3. CRO Forum: The smart factory
    Marcia Cantor-Grable, Chief Risk Officer, Prudential






Autonomous driving cars and big data: how to maintain trust
Simon Hania, Chief Privacy Officer, TomTom


Data privacy
Eric Hilgendorf, Professor of Law; Chairman of the Department of Criminal
Law, Criminal Justice, Legal Theory, Information and Computer Science
Law, Julius-Maximilians-Universität Würzburg 


Coffee break


Breakout sessions
Enhancing and protecting data usage in insurance

1. Use of data in predictive underwriting and healthcare claims management
    Stephen Bishop, Head of Corporate Underwriting (Health), Munich Re

2. Natcat modelling in an open source framework
    Beat Aeberhardt, Head NatCat Tools, Swiss Re
    Dickie Whitaker, Chief Executive, Oasis Loss Modelling Framework

3. Expanding organisational boundaries and new ways of managing data risk
    Raj Singh, Group CRO, Standard Life

4. CRO Forum: Risk management and Big Data
    Fredi Lienhardt, Big Data & Smart Analytics Centre Manager, Swiss Re
    Stefano Nanni, R&D and Open Innovation Executive, Unipol


Panel discussion: Industry perspective on the data challenge
Moderator: Anke D'Angelo, Chief Compliance Officer, Swiss Re

Eric Hilgendorf, Professor of Law; Chairman of the Department of Criminal
Law, Criminal Justice, Legal Theory, Information and Computer Science
Law, Julius-Maximilians-Universität Würzburg
Bernhard Kaufmann, Group CRO, Munich Re
John Scott, CRO, Zurich Global Corporate, Zurich Financial Services
Kurt Svoboda, Chief Financial and Risk Officer, UNIQA Insurance Group AG


End of day one




Dinner and entertainment

Day 2 Presentations

Thursday 19 November 2015




Welcome and introduction to day two
Patrick Raaflaub, Group CRO, Swiss Re


Assessing the risk landscape in the energy sector
Christoph Frei, Secretary General, World Energy Council


Digital health
James Heywood, Co-Founder and Chairman, PatientsLikeMe


Coffee break


Breakout sessions
Emerging societal risks

1. Political risk in High Growth Markets: perspectives for the insurance industry
    Nina Arquint, Head, Qualitative Risk Management, Swiss Re

2. Credit risk
    Thomas C. Wilson, Chief Risk Officer, Allianz SE

3. The impact of political and regulatory developments on insurers
    Sean McGovern, CRO and General Counsel, Lloyd’s

4. CRO Forum: Casualty accumulation risk
    Eric Schuh, Head Casualty Centre, Swiss Re

5. Smart cities, smart living
    Silke Heuser, Senior Project Manager, KfW Development Bank


The future of work in the sharing economy
Arun Sundararajan, Professor, New York University, Stern School of Business


Ageing, demographics and societal change
Walter Kielholz, Chairman of the Board, Swiss Re


Wrap-up and farewell
Anna Maria D’Hulster, Secretary General and Managing Director, The Geneva Association
Patrick Raaflaub, Group CRO, Swiss Re
Bernard Kaufmann, Group CRO, Munich Re




End of conference



The 11th Chief Risk Officer Assembly is being organised and hosted by Swiss Re in cooperation with The Geneva Association and the CRO Forum. The goal of the annual event is to promote understanding of modern risk management in insurance and the role of the CRO. Another objective of the CRO Assembly is to raise awareness of risk management practices in other industries in order to facilitate the cross-fertilisation of ideas and concepts.


Founded in 1973 by the CEOs of global insurers, The Geneva Association is an international insurance think tank that produces and distributes high-quality research and analysis on global strategic insurance and risk management issues.

Our research promotes policy-related and public discussions among our Members, academics, standard setters, policymakers, governments, international organisations and the public at large. Our objective is to educate and develop understanding on the unique role and importance of insurance in economies and for societies through publications, conferences and active discourse with policymakers and others.

The Association takes an active role in discussions with policymakers, central bankers, regulators and supervisors on behalf of the insurance industry.


The CRO Forum is a group of professional risk managers from the insurance industry that focuses on developing and promoting industry best practices in risk management. The Forum consists of Chief Risk Officers from large multinational insurance companies. It aims to represent the members' views on key risk management topics, including emerging risks.

The Swiss Re Centre for Global Dialogue is a platform for the exploration of key global issues and trends from a risk transfer and financial services perspective.

Founded by Swiss Re, one of the world’s largest and most diversified reinsurers, in 2000, this state-of-the-art conference facility positions Swiss Re as a global leader at the forefront of industry thinking, innovation and worldwide risk research.

The Centre facilitates dialogue between Swiss Re, its clients and others from the areas of business, science, academia, and politics.


Photos by David Ausserhofer


Swiss Re's Chief Compliance Officer on what data privacy means today

Data protection and privacy are increasing in importance because of the amount of personal information we all share about ourselves with companies and on social media platforms. Anke D'Angelo, Chief Compliance Officer of Swiss Re, recently talked to Jennifer Davies from the Swiss Re Centre for Global Dialogue about data privacy, data security, and big data in today's fast moving world. She shared what she sees as some of the risks and what we need to consider when thinking about how to manage this risk.

Click here to read the entire interview.

PatientsLikeMe Chairman on digital health in the future

Digital health is not new, but our understanding of health risk factors and longevity has dramatically improved significantly in recent years. James Heywood, co-founder and Chairman of PatientsLikeMe talks to Jennifer Davies from the Swiss Re Centre of Global Dialogue about longevity in a knowledge-rich society. He also shares his views on the dilemma the insurance industry may face as the increasing availability of data could affect which risks the industry is willing to undertake.

Click here to read the entire interview.


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