Next generation insurance customer: How to bridge the protection gap

24 Jun 2014

Organised by: Swiss Re Centre for Global Dialogue

About the event

Insurance is coming under pressure. Disposable incomes, as widely reported by the World Economic Forum and others, are stagnating or falling in many countries. Unemployment, particularly among the young, is stubbornly high.

Swiss Re has organised a high level conference to discuss these issues. And to consider how to work with clients and find new insurance products and channels for coming generations.

Among other leading industry speakers will be Pascal Lamy, former Director General of the World Trade Organisation and current chair of the Oxford Martin Commission for Future Generations.

Common challenges. Innovative solutions. Winning together.


Tuesday, 24 June 2014


Welcome coffee and registration


Welcome and introduction
Julien Descombes, Head L&H Continental Europe
Middle East & Latin America Hub, Swiss Re


Long term policy making to strengthen society
A political, financial and regulatory perspective

Pascal Lamy, former Director General of the World Trade Organisation and current chair of the Oxford Martin Commission for Future Generations


The next generation of insurance customers
Moving on from individual  to family products and services 

Ros Altmann, independent expert on pensions policy, savings and retirement, former government policy adviser


Social aspects of income disparity and youth unemployment
Richard Wilkinson, Professor Emeritus of Social Epidemiology at the University of Nottingham Medical School, author of "income inequality and social dysfunction"




The evolution of risk pooling in Europe
Bruce Hodkinson, Market Head L&H Continental Europe and Mediterranean, Swiss Re


Panel discussion: An executive view
Meeting the needs of the next generation insurance customer

Moderated by Julien Descombes, Head L&H Continental Europe, Middle East & Latin America Hub, Swiss Re

  • Dónal Clancy, Managing Director, Laya Healthcare
  • Peter de Boer, Partner, Proposition Architects
  • Claudia Lang, Managing Director of Community Life GmbH
  • Denis Wallerich, Head of Risk Transfer, BNP Paribas Cardif 


Digitization: Making the customer king!
Fred Slikker, CEO Intrasurance Technology Services BV


 Coffee break


Product innovation and new distribution channels
Choose two breakout sessions out of five

1. Innovation through data and technology: covering the "I" in insurance
Oliver Werneyer, Data & Distribution Leader, Swiss Re
Georg Tanner, Magnum Implementation Manager CEMELA, Swiss Re
2. Insurance made social: Social media in practice

Niels Keuker, Head of New Business Origination, Swiss Re
3. Customers choose their channels

Thomas Bahc, Head Multichannel Management, Swiss Life
4. Willingness to pay: Consumer views on life insurance

Key results of a joint research with the St. Gallen institute of Insurance Economics
Lukas Steinmann, Senior Economist, Swiss Re
5. Lifestyle based insurance products
Peter Ohnemus, President & CEO, dacadoo


Closing remarks
Bruce Hodkinson, Market Head L&H Continental Europe and Mediterranean, Swiss Re


End of conference



From the first part of the day, participants heard of a number of mega trends with potentially destabilising effects – such as ageing populations and the growth of the middle class. These may cause more volatility; but that should be a blessing for insurers. Insurers offer their customers a means of coping with volatility.

Read the whole summary.



Watch the video interviews with industry experts attending the 'Next generation insurance customer' conference at the Swiss Re Centre for Global Dialogue. They are sharing their views on the mega trends as well as the main challenges Europe's insurers will be faced with in the future.

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