Thank you

Your order has been placed.

Order print version

* Mandatory fields

RESEARCH LIBRARY

Unlocking the power of your customers' data

The promise and potential of advanced health analytics

We are accumulating data all the time. On our phones, on our smart watches, on our wearable health and fitness devices. This has not escaped the attention of life and health insurers, who have begun to leverage devices as a strategy of engagement with their customers. Insurers are increasingly asking themselves how they should curate, analyse and process the growing flows of health relevant data coming from their policy-holders.

Year: 2017 | Type: Conference Summary

Robert Wolcott

Robert Wolcott: User experience will be shaping how companies do business

Robert Wolcott, Clinical Professor of Innovation & Entrepreneurship, Kellogg School of Management presented "From virtual to post-virtual: Leading through change" at the Swiss Re Institute's Health monitoring in insurance conference, Rüschlikon, 4 December 2017.

Year: 2017 | Type: Video

Health monitoring

Health monitoring: Unlocking the power of data

Real time physiological monitoring is being transformed into risk scores and integrated into insurance products. Data provided by wearables will increasingly be interpreted by dedicated health apps, providing constant insights into health and well-being. And the next generation wearables may be under rather than over the skin.

Year: 2017 | Type: Video

sigma 6 2017

sigma 6/2017: Life in-force management: improving consumer value and long-term profitability

Life insurers are facing many challenges, including low interest rates, a difficult pricing environment and the need to adapt to regulatory changes. More broadly, developments in demographics, medicine and technology will change mortality and morbidity rates in many parts of the world, having a fundamental impact on life insurance business.

Year: 2017 | Type: Article

sigma 6 2017

sigma 6/2017 - Life in-force management: improving customer experience and long-term profitability

For long-term sustainability, life insurers need to maintain a strong connection with their consumers. Increasingly, insurers are focusing on improving relations with existing policyholders by offering higher-value products, increasing persistency and improving claims management. This increased focus on existing rather than new business is about improving customers experience and enhancing long-run profitability. Profits on in-force life books can be improved by judicious asset management, optimal capital allocation and by reducing operating costs. Such actions can reduce the cost of providing cover and also lower prices for consumers.

Year: 2017 | Type: Video

sigma 6/2017: Life in-force management: improving customer experience and long-term profitability

For long-term sustainability, life insurers need to maintain a strong connection with their consumers. Increasingly, insurers are focusing on improving relations with existing policyholders by steering customers toward high-value products, increasing persistency and improving claims management. This increased focus on existing rather than new business is about enhancing long-run profitability. Insurers can improve profits on in-force life books by judicious asset management, optimal capital allocation and reduced operating costs. These actions can reduce the cost of providing insurance and hence increase sales with lower prices.

Type: Publication

sigma 6/2017: Bestandsmanagement in der Lebensversicherung: höherer Kundennutzen und verbesserte langfristige Rentabilität

Zur Verbesserung der Nachhaltigkeit ihres Geschäfts müssen Lebensversicherer starke Beziehungen zu ihren Kunden aufbauen. Immer mehr Versicherer konzentrieren sich deshalb auf die Verbesserung ihrer Beziehungen zu bestehenden Versicherungsnehmern, indem sie diese von hochwertigen Produkten überzeugen, Kundenabgänge reduzieren und die Leistungsabwicklung verbessern. Bei diesem stärkeren Fokus auf das Bestandsgeschäft statt auf Neuabschlüsse geht es um die Besserstellung der Kunden und indirekt um die Verbesserung der langfristigen Rentabilität. Die Lebensversicherer können die Gewinne ihrer Versicherungsbestände durch eine sorgfältige Vermögensverwaltung, eine optimale Kapitalallokation und eine Senkung von Betriebskosten steigern. Diese Massnahmen können dazu beitragen, die Kosten für die Bereitstellung des Versicherungsschutzes zu verringern, was zu niedrigeren Preisen für Kunden führt und die Nachfrage steigert.

Type: Publication

Show more

Loading Articles